Shipping Policy

配送情報

All orders are processed and shipped from China. The estimated delivery time is a combination of order processing and transportation time, which varies based on the shipping method and your location. Remote regions may require additional days.

Transportation Times by Shipping Method:

North America & Europe

• Express Shipping (DHL / FedEx): 7–10 business days

• Commercial Shipping: 10–25 business days

• E-Packet / China Post: 25–75 business days

Japan

• Sagawa Express: 5–7 business days

• Kuroneko: 5–7 business days

• EMS International Shipping: 5–7 business days

Deliveries to remote regions such as Okinawa, Hokkaido, and certain islands may require approximately 10–14 business days depending on transportation conditions and local delivery arrangements.

Important Details:

• Delivery times are approximate and may vary due to customs inspections, weather conditions, or local postal services.

• If customs randomly inspect your package, it may result in delays beyond our control.

• Orders may be shipped in multiple packages to expedite delivery.

• Note: Customers will typically see 2–3 available shipping options during checkout depending on the destination country and product type.

追跡

Once your order is shipped, a confirmation email will be sent with a tracking number and a link to monitor your shipment.

If the order status shows as “fulfilled” but you haven’t received the tracking information, please contact our customer service team for assistance.

Contact Email: yumecosplay2026@gmail.com